CATS – OzPaws

FAQs

Orders Are Processed Within A Few Business Days After Payment. Delivery Within Australia Generally Takes 7–14 Business Days. Please Note That Delivery Times Are Estimates And May Be Affected By Shipping Carrier Delays, Weather, Or Peak Periods.

Currently, We Only Ship Within Australia. We Do Not Offer International Shipping At This Time.

You Will Receive A Tracking Number Via Email Once Your Order Is Dispatched. You Can Use This Number To Track Your Parcel All The Way To Your Door.

We Accept Returns Only If The Item Is Damaged, Defective, Or Incorrect. Contact Us Within 7 Days Of Receiving Your Order With Photo Or Video Evidence. Refunds May Be Issued To Your Original Payment Method, Or We Can Offer A Replacement Or Store Credit.

Email support@ozpaws.com With:

Your Order Number
A Description Of The Issue
Photo Or Video Evidence (if Applicable)

Our Team Will Review Your Request And Guide You Through The Next Steps.

Orders Can Only Be Cancelled Before They Are Processed Or Dispatched. Once An Order Has Been Processed Or Shipped, It Cannot Be Cancelled.

Yes. We Handle Your Data With Care And Use Secure Payment Processors. We Do Not Sell Your Personal Information And Comply With Australian Privacy Laws.

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