CONTACT US
WE’RE ALWAYS HAPPY TO HELP. AT OZPAWS, YOUR EXPERIENCE MATTERS TO US. WHETHER YOU HAVE A QUESTION ABOUT YOUR ORDER, NEED A HELPING PAW, OR JUST WANT TO REACH OUT, WE’RE HERE FOR YOU.
HOW TO CONTACT US
FOR ALL ENQUIRIES, PLEASE EMAIL US AT:
WE AIM TO RESPOND AS QUICKLY AS POSSIBLE.
ADDRESS
OZPAWS
245 TARGO ROAD, UNIT 13
TOONGABBIE NSW 2146
AUSTRALIA
CUSTOMER SUPPORT
PLEASE CONTACT US FOR:
-
ORDER QUESTIONS OR UPDATES
-
SHIPPING AND DELIVERY ENQUIRIES
-
RETURNS OR EXCHANGES
-
PRODUCT QUESTIONS
-
ACCOUNT OR WEBSITE SUPPORT
WHEN CONTACTING US, PLEASE INCLUDE YOUR ORDER NUMBER (IF APPLICABLE) SO WE CAN ASSIST YOU FASTER.
BUSINESS HOURS
OUR CUSTOMER SUPPORT TEAM IS AVAILABLE:
7 DAYS A WEEK
9:00 AM – 9:00 PM (AEST)
WE DO OUR BEST TO RESPOND PROMPTLY DURING THESE HOURS.
IMPORTANT NOTES
-
WE CURRENTLY PROVIDE SUPPORT VIA EMAIL ONLY
-
PLEASE ALLOW ADDITIONAL TIME FOR RESPONSES DURING PEAK PERIODS
-
FOR SECURITY REASONS, PLEASE DO NOT SEND SENSITIVE PAYMENT INFORMATION BY EMAIL
NEED A HELPING PAW?
WE’RE HERE TO MAKE YOUR EXPERIENCE WITH OZPAWS SIMPLE, SAFE, AND ENJOYABLE.
DON’T HESITATE TO REACH OUT — WE’LL BE HAPPY TO ASSIST.